TrueRelief is committed to protecting your privacy.

TrueRelief is committed to protecting your privacy and ensuring you have a positive experience on our website. This policy outlines our personal information data handling practices. If you give us personal information, we will treat it according to this policy.

A. Information We Collect

When TrueRelief collects any personal information through our website, we will indicate our need for the personal data at the time of collection. Personal information is any information that can be used to identify you as an individual, and may include, but is not limited to, name, email address, postal or other physical address, title, occupation, and other information required to provide a service, deliver a product, or to carry out a transaction you have requested.

Information TrueRelief receives directly from clients or potential customers: For example, an individual interested in TrueRelief services may provide personal information to engage in our services or sign up for an information newsletter or any other direct TrueRelief interaction.

  • Information TrueRelief collects automatically when you interact with the TrueRelief website: For example, we may collect information about your device and interaction with our website. Please see our Cookies & Tracking Technology Policy below for additional information about our use of cookies.
  • Information TrueRelief collects from other sources: For example, we may obtain information about you from thirdparty sources, such as social media platforms and third-party data providers.

B. Use of Personal Information

We will only use your personal information in the way we specified when it was collected. We will not subsequently change the way your personal information is used without your consent. Some of the ways we may use your personal information include:

  • To contact you and provide you with billing information.
  • To provide customer feedback and support.
  • To provide you information on our services in accordance with your preferences.
  • In response to your online inquiry to provide you with information or services that you have requested from us.
  • To conduct questionnaires and surveys in order to provide better products and services. Your completion of any questionnaires is voluntary.
  • To support recruitment inquiries.
  • To understand more about you, so we can personalize newsletters and websites to your preferences.
  • To allow you to forward information to another individual such as a friend or co-worker. TrueRelief does not store the personal information of the third party. We collect the information for the sole purpose of sending a one-time email. If you choose to use our referral service to inform a colleague or friend, we will only ask for a contact name and email address.
  • To meet contract obligations.
  • To carry out other legitimate business purposes, as well as other lawful purposes.

C. Legal Basis for Processing

Before TrueRelief collects and uses personal information, it will be deemed necessary and compliant with global privacy best practice legal standards.

We will collect and use personal information from you where the processing is in our legitimate interests, including improving, maintaining, providing, and enhancing our services, ensuring the security of the services and our websites, and for our marketing activities. We will be respectful to not override your data protection interests or fundamental rights and freedoms.

D. Retention of Data

TrueRelief will retain personal records indefinitely unless we have been asked to destroy information based on a contractual obligation or if you have asked to be removed or “deleted” from all personal data lists (see Other Data Protection Rights below).

E. Other Data Protection Rights

You have the right to request access, correction, withdrawal of consent or deletion of your personal information. TrueRelief takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You may contact us directly at any time about accessing, correcting, or deleting your personal information by emailing us at [email protected].

TrueRelief will respond to all requests we receive from individuals wishing to exercise their data protection rights in a timely manner. We may ask you to verify your identity in order to help us respond efficiently to your request.

F. How We Share Information

TrueRelief may disclose your personal information to the following types of third parties for the purposes described above in this privacy policy:

  • Our service providers who help us provide and support our services and other necessary business-related functions.
  • Any competent law enforcement body, regulatory body, government agency, court or other third party where disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.

G. Public Information & Third-Party Websites

The TrueRelief website may include links to other websites, whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. TrueRelief encourages you to carefully read the privacy policy of any website you visit.

H. Our Data Security

TrueRelief stores all personal information in our United States-based headquarters and takes appropriate and reasonable measures to protect personal information from loss, misuse, unauthorized access, or disclosure.

I. Questions & Concerns

If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please contact us at [email protected].

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